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Finding the faulting Printer Driver

We ha just had a case where our print spooler didn’t recover properly after it Crashed.

As we restarted the spooler, the spooler ran for a while and then crashed again.
We did this a couple of times.
As the Print Spooler was pending in our Cluster we could see that the spoolsv.exe process
was jumping up and down in memory usage and that the our E:\Spooler folder was get less objects and at the same time receiving new ones.
After the second time, of trying to restart the spooler service we started to look for the oldest document.
Our FP00160.SHD and FP00160.SPL was a clear candidate for inspection as they where the oldest documents in the print que.
Both files are possible to open in Notepad for inspection.
In the SHD file, if you check the first line it will be filled with cryptic signs but somewhere it will say something like this:
M Y P R I N T E R \ s 0 1 9 \ M Y P R I N T E R
This is the printer you should check out for a faulty driver or maybe update it.
But there is more information available in the SPL file.
From the top of the SPL file:
@PJL COMMENT
@PJL SET USERNAME = “username”
@PJL SET KMCOETYPE = 2
@PJL SET DRIVERJOBID = “ACDE480057D1091E0A110100BE”
@PJL SET STRINGCODESET = UTF8
@PJL SET BITSPERPIXEL = 8
@PJL SET RESOLUTION = 600
@PJL SET JOBNAME = “Microsoft Word – My Document”
Now you can check the Spooler for the printer MYPRINTER and see where the document came from (computer),
and cancel the document in the Spooler if you want.
Hope this helps in troubleshooting and getting you closer to finding the faulty print driver.
kF
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